A: please take a valid ID to our branch.

Note: since you can not receive the Euro card / AUD card in the same day of application, we recommend you apply it as early as possible.

It will take 3 days to process application of Euro cards / AUD card in Beijing, Shanghai, Shenzhen, Chengdu, Guangzhou, Wuhan and Taiyuan; and 7 days for other cities. Please come to the branch and get your card upon notification.

A: sure, Euro card / AUD card has all the same functions as CMBC debit card including saving, payment transfer, financing and settlement.

A: Used in Euro / AUD zone, Euro card / AUD card can help save 1% of exchange fee.

A: to facilitate your use of card, Euro card / AUD card transaction is switched on in abroad. To enhance security, please turn off overseas transaction after you back to China via 24-hour customer service artificial, internet banking or counter.

A: when used in abroad (including Hong Kong, Macao and Taiwan regions), UnionPay’s way of processing Euro card / AUD card is different from that of VISA. If customer use card in abroad, we can only process the card having RMB saving. To ensure smooth use of card in abroad, we recommend that your card has enough RMB saving for settlement either for VISA or UnionPay card.

A: if there is more than one foreign exchange in the card, Euro / AUD will be used first. If Euro / AUD in the account can not maintain balance,RMB will be used to automatically purchase foreign exchange. Other foreign exchanges can not be utilized.

A: drawing cash: according to provisions of China's Administration of Foreign Exchange, standard of drawing cash is: The cumulative amount should not exceed 1,000 US dollars equivalent and not exceed cumulative 5,000 US dollars equivalent within one month and not exceed 10,000 US dollars equivalent within six months.
Card: when used via VISA network in abroad, Euro card / AUS card can not exceed 20,000 US dollars equivalent in one day. If you need to use a greater amount, you can open the large transaction function via customer service telephone 95568 to 0 artificial. It will be opened immediately and will be closed automatically after 24 hours. Open of the service do not have cap on amount of drawing.

A: no. You only need to carry a small amount of cash to cover tips. Other expenses can be handled by card. If you draw cash from ATM in abroad, please pay attention to amount limit.

Euro cards / ATM cards have cost Aussie?
A: at home city, CMBC ATM do not charge any fee; the first three interbank withdrawal is free; China UnionPay standard is applicable to intercity withdrawal; drawing in overseas ATM or bank teller need to pay 1% of the drawing amount. (Minimum two US dollars equivalent to a maximum 20 US dollars)

Why I do not need to input password when using card in abroad?

A: in abroad, card with the Visa logo can be used without entering the password. Only signature and passport is ok. Cashiers will check your signature and passports.

A: you should take your passports to go to the bank managing the ATM and recover the card.

A: please immediately call the service hotline 008610-95568 to report the loss of bank card. If you need cash in urgency, we can contact Visa International to provide you with maximum 1,000 US dollars in cash as assistance.