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Self-service Banking
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Automatic Enquiry Machine
 I、Card Accepted
 

Only same city and inter-city CMBC Card is acceptable currently, excluding inter-bank cards.

 II. Information Services
 

To view menus and services through touch screen, including introduction of CMBC, of branches, of new business and enquiry about interest rates and foreign exchange rates;

 III. Services for Business Card
 

(1)Enquiry about available credit limit;
(2)Enquiry about past transactions;
(3)Changing the transaction and enquiry passcodes.

 IV. Services for Debit Card
 

(1)Enquiry service;
(2) Current account balance Enquiry;
(3)Fixed deposit account information enquiry;
(4) Past transactions of current account enquiry.

 V. Personal loans enquiry
 

(1)Account information enquiry;
(2)Repayment details enquiry;
(3)Small amount mortgage loan information enquiry.

 VI. Money MultiplierTM personal finance account enquiry
 

(1) Money MultiplierTM personal finance account information enquiry;
(2) Money MultiplierTM personal finance account details enquiry.

 VII. Funds Transfer Services
 

(1)Transfer within one card: from current to fixed-term, vice versa; from Lump Deposit for lump Withdrawal to Lump Deposit for lump Withdrawal;
( 2)Transfer between cards;
(3)Transfer between card and passbook.

 VIII Call deposit
 

Call deposit:Notification of Call deposit; Canceling notification of Call deposit; Notification of Call deposit enquiry.

 VIIII Personal Foreign Currency Exchange
 

1)Spot trading:

2)Resting order trading: one-way resting order application, two-way resting order application, resting order enquiry, canceling resting order.

3)Trading enquiry: Spot foreign exchange rate, tradable account balance, contraction details enquiry, trial calculation of foreign currency exchange.

 X. Agent business
 

Varies among different branches.

 XI. Changing passcode
 

Passcodes for transaction and enquiry

 XII. Supportive Services
 

Updating passbook, Loss-reporting, calculation of interest rate for fixed deposit, of the principal in small deposit for lump-sum withdrawal, and of payment in mortgage loans

 XIII. Information services
 

Users’ guide, bank introduction, introduction to new services or branches, interest rates enquiry, and foreign exchange rates enquiry.

 XIV. How to use
 
  1. How to use the menu
    “Menu”:The user can enter into corresponding menu by clicking the menu on the screen.
    “Confirm”:By clicking “confirm”, customer knows that the input or display information on the screen is confirmed and he can move on to the next step.
    “Return”:Returning to the pervious level.
    “Print”:Printing the corresponding receipt.
  2. How to use optional buttons
    When selecting currency types, deposit periods, savings account types, and receipts, please click the round button at the left side of the optional items. Once the round button is marked with a black dot, it is selected.
  3. How to select in the list
    When the options are listed on the screen, please click the square button at the left of the item. Once the square button is marked with a hook, it is selected. When the page up and page down button turns black, pages can be scrolled. If it turns grey it means the page scrolling is denied.
  4. How to input
    Amount Input: two digits after the decimal dot.
    Date Input: using standard date mode, e.g., 20010101 for January 1, 2001.
    Clicking the input box, move the cursor into the input box and use “backspace” on the key board to revise the input.
  5. Updating Passbook
    When updating passbook, please turn the passbook to the page which should be printed, and insert with that page facing upwards.
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