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Self-service Banking |
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Foreign Currency Exchange Machine (FCEM)
 | I.Introduction |
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“XDM” is a multi-function self-service banking equipment, called as “Foreign Currency Exchange Machine” in Chinese, including the functions of currency exchange, automatic deposit and withdrawal, enquiry, etc. Currency exchange function refers to foreign currency (notes) conversion into RMB (notes or coins). Currently five currencies are available for exchange, namely US dollar, Japanese Yen, Pound, Euro, Hong Kong dollar. 15 pieces of notes (inserted one by one) can be exchanged each time.
Currently, CMBC’s XDMs are only installed in Shanghai branches, and the self-service bank in the Marriott Hotel.
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| | II Service function |
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- Enquiry about foreign exchange rates
- Foreign currency exchange
- RMB deposit, withdrawal, account balance enquiry, changing transaction passcode, account transfer, etc. for CMBC Card
- RMB withdrawal and balance enquiry for UnionPay Card
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| | III. Procedures for foreign currency exchange |
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- Currently, the acceptable foreign currencies and their face values include: 10、20、50、100 US dollar notes； 5、10、20、50、100、200、500 Euro notes；1000、5000、10000 Japanese Yen notes； 20、50、100、500、1000 Hong Kong dollar notes； 5、10、20、50 Pound notes。
- 2. Please press the red button at the bottom of the screen to enter into foreign exchange transaction. When the green light at the left side of cash entry slot is turned on, please put the first leveled note in the slot and continue to put or confirm the amount according to the on-screen instructions. On-screen instructions will notice the currency types, the face value and foreign exchange rate of the notes in the slot. If the user continue to put notes, please notice:
1）Notes later put shall be the same currency type as the first one；
2）Put only one note in the slot when green light flashes one time and the total pieces are 15.
- Once transaction is confirmed, please wait a while because the machine is allocating the currency. Cash will be out from the Cash Exit slot below the screen. Cash will be swallowed by the machine if it is not taken for a period of time.
- If the user cancels transaction in the middle of the process by pressing the “cancel” button, the foreign currency already inserted will be given back from the Cash Exit slot below Cash Entry slot.
- Instructions about foreign currency exchange:
1）To avoid troubles in the cash allocation process for each foreign currency exchange, the transaction amount for one time is limited as follows:US$600、HK$4500、65000 Japanese Yen、300 Pound、450Euro. The exceeded amount can be converted by repeating the same process several times.
2）Foreign currency exchange rate will be implemented according to the quotation released by CMBC’s headquarters. Each time the converted RMB will be integer, leaving out cents. For instance, US$100 can be exchanged for 821.4 RMB according to the quotation, but the actual cash the machine sends is 821 RMB.
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| | IV. Procedures of RMB deposit and withdrawal for bank card |
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- Withdrawal procedures are the same as those on ATM.
- The procedures of deposit are similar to those carried out on deposit machines; however, the different procedures are:
1）After selecting “Deposit”, please insert one piece of RMB note each time when the green light flashes.
2）As many as 15 pieces of notes can be deposited each time.
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