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Self-service Banking |
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POS
 | I. Introduction |
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POS machines used by CMBC are classified into consumption-oriented POS which is for consumption only and account transfer POS for collecting fees.
There are two ways of communication for the POS machines in CMBC: through regular telephone lines and /or lines for special use.
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 | II. Main Features |
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Account balance enquiry, consumption, consumption cancellation, refund, pre-authorization, revoking pre-authorization, confirming pre-authorization, revoking the confirmation of pre-authorization
CMBC Card can be used on POS machines at CMBC’s merchants or merchants of other banks which have joined the gold card network center.
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 | III. POS refund: two scenarios |
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- Before daily settlement is finished: before POS terminals complete daily settlement, if the customer requests refund, trading can be revoked through POS based on customer’s receipt.
- After daily settlement finished: after POS terminals complete daily settlement, if the customer requests refund, refund can be carried out manually by filling refund slip based on customer’s receipt.
- Refund enters into the account on the date of refunding regarding the CMBC Card’s POS (CMBC’s, inter-bank, same city, inter-city) consumption. Refund must enter into the original consumption CMBC Card.
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