CMBC debit card has two passcodes. One passcode called transaction passcodes for inquiries, withdrawals, transfers and payments at outlets or on CDM, ATM, POS. Another passcode called inquiry passcode is used for 95568 customer service system and logon to the on-line bank.

Changing the initial passcode: Having applied for a debit card, customer must change the two passcodes if they are enclosed in envelop, for sake of convenience and preservation. The two passcodes can be changed at the counter, on inquiry console on on-line bank. They can also be changed at ATM. The inquiry passcode can be changed through 95568 customer service system.

Keeping of passcode: customer must ensure that the passcode is well-kept since this is the only thing that verifies customer identification when doing business through on-line bank. Customer shall be held accountable for the loss caused by leak of the passwords for customer’s reason. If passcode is leaked, customer should immediately get it changed by the way mentioned above. If anyone forgets his passcode, he should come to one of our outlets and reports the loss. He will get a new passcode generated there.

Tips for setting passcode: it is advised that you do not use the last 6 digits of your ID card or your debit card, your birthday, repeated numbers as a passcode in case it is decoded and caused unwanted losses.

Preservation of your debit card: having analyzed fake card cases, it is concluded that besides the passcode security, magnetic stripe is one aspect to watch for. Customer must make sure that no one else possesses your card, either in stores or at hotels, and use card behind other people’s back. This way, the information on the magnetic stripe can be guarded from stealing.

Clients can check balance, save, withdraw or transfer their money either at one of our business outlets or on our self-service consoles.

Operation: Insert debit card, key in password by the prompt, select what needs to be done, key in the amount to be deposited or withdrew, wait for response indicating deal is completed. Take the money, print a receipt and get the card.

Our ATM is gradually expanding intra-bank transfer service. Clients can transfer their money in and out by using CMBC debit card. Beijing, Shanghai, Guangzhou and Shenzhen are among the first to have the intra-bank transfer service. Other places in the country will follow suit.

It is suggested that the card holder checks the balance after he or she withdraws, deposit or transfer money between different banks and lodges complains to the bank, agent or the customer service center if any error is found. The bank concerned shall do a timely readjustment as per relevant measures by China UnionPay. Our customer service telephone is 95568。

CMBC debit cards can be used in all the stores networking with the bank. Passwords will be needed for consumption.

CMBC debit cards can perform several dozen functions covering daily life, recreation, travel, exercises, investment. Clients can learn about and do intermediary business through website, outlets or dial 95568 customer service centers for more information.