CMBC Quality Service Festival Starts across the Country

2007-5-28

Securities Daily

On 19 May, the CMBC “Quality Service Festival” that will last 3 months lifted curtain in Beijing. The event has a central idea of “happy service”, and a series of activities will be held between 19 May to 20 September. On 19, the initiation ceremony will be held at the same time in 24 cities.

During the festival, 6 external measures will be carried out in the bank across the country, which include: Governor Open Day every week, Improve the self-service efficiency, Conduct customer interviews and organize customer surveys,. Promote working flexibility Improve the customer complaint and emergency response procedure and Establish better corporate image

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